FamilyLife obtains Data Protection Trustmark (DPTM) certification by IMDA for it’s commitment and capability towards data protection. We hope to achieve an even higher level of transparency by explaining what the DPTM means for our customers and partners, the type of data we collect, how we use collected data and the steps we take to manage your data.
What does this mean for our customers?
Getting awarded the DPTM means that we have a robust framework in place, and responsible practices that is up to standard with IMDA’s guidelines. Put simply, as a valued customer at ConnectedLife, you can be assured that your personal data is safe with us. Our employees are trained to protect and manage your data in accordance with the Personal Data Protection Act (PDPA).
What does this mean for our partners?
We take pride in our collaboration and projects with our partners and their clients. The DPTM demonstrates our capability and commitment to having practices to handle and manage our partner’s clients data safely and responsibly. It also strengthens our organisation’s reputation, and allows our partners to build confidence and trust in our practices.
Purpose of data we collect
At ConnectedLife, we may collect sensitive information such as:
- Full Name
- NRIC details (full or partial)
- Date of Birth
- Telephone or mobile phone numbers
- Medical history
The information stated above are collected for the purposes of insurance application, medical emergencies, and installation of our independent living system. Our customers are given the option to opt-out or revoke access to any of the above information and/or services at any given time.
By providing your consent, ConnectedLife may use your information to keep you informed by post, telephone, e-mail, text messages or other electronic means about products or services which may be of interest to you. However, you may contact us at any time to withdraw your consent for your information to be used for any of the above purposes.
Who has access to my data?
Personally Identifiable Information (PII) is information that can be used to directly or indirectly identify you. Examples are such as name, address, well-being or health information. Here at ConnectedLife, only selected personnel has access to your information.
We only share this information to third parties under extremely limited circumstances to provide you with utmost necessary services, such as insurance claims or emergency medical services with your consent.
Protecting your personal data
Consenting to data collection
As a customer, dealing with data can be a daunting task. The terminology used and its impact might sound confusing and unclear. However, at ConnectedLife, we go the extra mile to help our customers understand what we do with their data, and what their decision means for their privacy.
Unlike usual practice of needing to sign documents immediately, we allow our customers a time frame of 1 to 3 months to review the terms and conditions before committing to any of our services. A dedicated line of communication is also established for our customers to raise any issues or clarify any doubts, at any time they might need to.
Handling of data
Our staff do not download any of your information to their personal devices. Hardcopy handouts are minimized to ensure that private information is kept secure on computers with security measures in place. All information we collect and use is anonymized and stored securely for our users privacy.
Data upon termination of service
On termination of services, our staff disposes of any personal information of the customer within the span of 90 days. With consent, ConnectedLife will still be able to reach out to customers for marketing purposes. However, you will always be given the option to opt-out of any marketing materials.